Valeria Castillo / Website
![bikes and people walking in a downtown perfect pastel social city make it as I made the mo](https://static.wixstatic.com/media/91f35d_20858ea96e16426988fcbc8fe23ee942~mv2.png/v1/fill/w_910,h_522,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/91f35d_20858ea96e16426988fcbc8fe23ee942~mv2.png)
![Firefly people riding their bicycles on a path in the city pastel with people walking 3292](https://static.wixstatic.com/media/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg/v1/fill/w_980,h_560,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg)
![630c396abd39037aab3a54bc7e633bd9 (1)_edited_edited.jpg](https://static.wixstatic.com/media/91f35d_07a21f78dc354e288c5e889863576180~mv2.jpg/v1/fill/w_490,h_502,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/91f35d_07a21f78dc354e288c5e889863576180~mv2.jpg)
![Firefly people riding their bicycles on a path in the city pastel with people walking 3292](https://static.wixstatic.com/media/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg/v1/fill/w_494,h_282,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg)
A Bit About Me:
Recent Urban Planning graduate with a background in customer service and technical support. Interested in a Planner position to contribute to innovative planning solutions and sustainable development practices, leveraging my skills and passion for planning.
![Firefly people riding their bicycles on a path in the city pastel with people walking 3292](https://static.wixstatic.com/media/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg/v1/fill/w_980,h_560,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/91f35d_cd95bb0c422541649720cdaf9fbbc39c~mv2.jpg)
EDUCATION:
August 2018 - August 2024
![2560px-Arizona_State_University_logo_edited.png](https://static.wixstatic.com/media/91f35d_20894285895e4fa4949605d8561d680e~mv2.png/v1/fill/w_190,h_37,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/2560px-Arizona_State_University_logo_edited.png)
Arizona State University | Bachelor of Science in Planning
GPA: 3.8
WORK EXPERIENCE:
August 2018 - August 2024
![IMG_3389.jpg](https://static.wixstatic.com/media/91f35d_1e543f70624043bb8d6f8ff48a5d5148~mv2.jpg/v1/fill/w_214,h_323,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/IMG_3389.jpg)
November 2021 - June 2023
![](https://static.wixstatic.com/media/91f35d_be12ec456b7a43ffa74a8dbe2c686d09~mv2.png/v1/fill/w_228,h_152,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/91f35d_be12ec456b7a43ffa74a8dbe2c686d09~mv2.png)
July 2018 - December 2020
![](https://static.wixstatic.com/media/91f35d_36db46f80dd841b296767515fabc2065~mv2.jpg/v1/fill/w_203,h_152,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/91f35d_36db46f80dd841b296767515fabc2065~mv2.jpg)
Experis | Bilingual Service Desk Agent
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Managed high-volume calls for the In-Home Support Services (IHSS) program, providing assistance with electronic and telephonic timesheets, direct deposits, and claims.
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Ensured compliance with program policies, PHI, and HIPAA standards while maintaining confidentiality and providing accurate information.
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Utilized official state scripts to provide accurate and complete information, ensuring adherence to program policies and procedures.
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Assisted with registration issues, login difficulties, password and passcode resets, email updates, timesheet submissions, and direct deposit management
Disneyland Resort | Sales Associate
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Provided personalized product suggestions and resolved guest issues, ensuring memorable experiences.
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Maintained a positive attitude, contributing to a vibrant and safe shopping environment.
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Delivered exceptional service, upholding Disney's brand standards through collaboration and enthusiasm.
Frog's Organic Bakery | Sales Associate
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Delivered excellent customer service as a bread vendor at multiple farmers' markets.
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Efficiently managed product quality and presentation, meeting customer expectations.
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Developed pricing strategies and analyzed market trends.
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Fostered positive relationships with customers and vendors.
![](https://static.wixstatic.com/media/91f35d_17007a9f3ccc4b1d8de94b148e3e8ca5~mv2.jpg/v1/fill/w_575,h_301,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/91f35d_17007a9f3ccc4b1d8de94b148e3e8ca5~mv2.jpg)
![](https://static.wixstatic.com/media/91f35d_0c6b28f5de9c4d33a29451a85dd20353~mv2.png/v1/fill/w_490,h_166,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/91f35d_0c6b28f5de9c4d33a29451a85dd20353~mv2.png)