Valeria Castillo / Website
A Bit About Me:
Recent Urban Planning graduate with a background in customer service and technical support. Interested in a Planner position to contribute to innovative planning solutions and sustainable development practices, leveraging my skills and passion for planning.
EDUCATION:
August 2018 - August 2024
Arizona State University | Bachelor of Science in Planning
GPA: 3.8
WORK EXPERIENCE:
August 2018 - August 2024
November 2021 - June 2023
July 2018 - December 2020
Experis | Bilingual Service Desk Agent
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Managed high-volume calls for the In-Home Support Services (IHSS) program, providing assistance with electronic and telephonic timesheets, direct deposits, and claims.
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Ensured compliance with program policies, PHI, and HIPAA standards while maintaining confidentiality and providing accurate information.
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Utilized official state scripts to provide accurate and complete information, ensuring adherence to program policies and procedures.
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Assisted with registration issues, login difficulties, password and passcode resets, email updates, timesheet submissions, and direct deposit management
Disneyland Resort | Sales Associate
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Provided personalized product suggestions and resolved guest issues, ensuring memorable experiences.
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Maintained a positive attitude, contributing to a vibrant and safe shopping environment.
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Delivered exceptional service, upholding Disney's brand standards through collaboration and enthusiasm.
Frog's Organic Bakery | Sales Associate
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Delivered excellent customer service as a bread vendor at multiple farmers' markets.
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Efficiently managed product quality and presentation, meeting customer expectations.
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Developed pricing strategies and analyzed market trends.
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Fostered positive relationships with customers and vendors.
